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Business, Organizational, and Personal Ethics
Case #1: Everyday Actions and Personal Harm Liability
Ethics Case 1 - EVERYDAY ACTIONS AND PERSONAL RESPONSIBILITY
Introduction
Modern society increasingly struggles with personal and organizational accountability. Over the past fifty years, we have witnessed a gradual shift away from assuming responsibility for the consequences of our actions. Ethics have often become situational—adjusted to fit individual preferences, corporate convenience, or institutional pressures.
This raises important questions: How flexible should ethics be in everyday life? Where is the line between personal freedom, social responsibility, and harm to others? Laws exist to guide behavior, but they vary across states, are often inconsistently enforced, and sometimes allow for wide interpretation.
The following three scenarios present ordinary, routine activities. Each illustrates how seemingly small choices can carry both ethical and legal implications.
Scenario 1: Speed Limits
Speed limits are set by local, state, and federal authorities to promote safety and efficient traffic flow. Despite this, most drivers exceed posted limits daily. For example, consider a road with a maximum speed limit of 45 mph:
Is driving at 46 mph unethical, even though it is a technical violation of the law?
If not, at what point does exceeding the limit become unethical—49 mph, 52 mph, 57 mph?
How do factors such as weather, traffic density, or school zones affect the ethical calculation?
More broadly, how do law and ethics differIs it possible to engage in an illegal act and still be ethical – or a legal act and still be unethical?
Scenario 2: Handicap Parking
A person with a disability obtains a disability parking permit. One evening, the driver’s able-bodied spouse drops them at the door of a restaurant, then uses the permit to park in a nearby handicap space rather than a regular space 100 feet away. On other occasions, the spouse uses the permit to park in handicap spaces while running quick errands, even when the disabled person is not involved.
Legally, the spouse has not violated the law. Ethically, the issue is more complicated:
Is it ethical for a non-handicapped person to use handicap parking, even when transporting a disabled person?
Does intent (convenience vs. necessity) affect the ethical evaluation?
Do legal and ethical standards always align? If not, how should individuals make a decision?
Are “small” ethical choices like this insignificant—or do they form the foundation of societal morality?
Scenario 3: Texting While Driving
The rise of smartphones has revolutionized the way we communicate. Texting is now the norm across all age groups. Yet, texting while driving has become a dangerous—and sometimes deadly—habit. Nearly every state has passed laws prohibiting it, but enforcement and compliance vary.
- Is texting while driving inherently unethical, regardless of its legality?
- Should it be universally illegal at the national level?
- What about other distractions—such as eating, applying makeup, or adjusting in-car entertainment systems?
- Are these ethically comparable to texting?
Closing Reflections: “Sound moral and ethical behavior cannot be established or created in a day…a semester…or a year. They must be institutionalized within our character over time…they must become a way of life.” — General Charles Krulak
Case #2: Religious Ethical Issues in the Workplace and Society
Case #2: Religious Ethical Issues in the Workplace and Society
God at Work
The average worker spends one-half of his or her waking hours in the workplace. Is this work a job, an occupation, career, or vocation? Does one work for money or meaning or both? What makes the workplace a desirable place to be? Can it allow for the expression of different faiths and nurture employees’ spiritual growth? The United States enjoys a diversity of religion that is unparalleled in any other developed country. While the U.S. workplace is the most religiously diverse, it is one of the most religiously devout.
Ethical Issues and Concerns
Employers are generally required by law to make “reasonable accommodations” to employees with religious needs, just as they are required to do for the disabled. Title VII of the Civil Rights Act of 1964 offers broad protections to the religious. However, the courts have been equally strict about not allowing an employer or employee to create a hostile environment for others by harassing them about what they do or don’t believe (Business Week, 1999). Actual work-related incidents are described below to raise different issues about what is ethically or legally acceptable in the workplace. Remember, you are being asked to judge these cases on the basis of the ethical issues, not the legal issues.
Of major concern for almost every institution and group in contemporary society is the conflict of religious belief and freedom and individual rights. Chief among the “cultural wars” dividing us are the issues of abortion and human sexuality. In many cases the positions of participants appear to be driven by whether one’s faith is in conflict with abortion and/or the sexual practices involved. Too often participants in these debates fail to hear or acknowledge the convictions of the opposing party. As we approach these issues we need to understand “where the other” is coming from and how deeply and sincerely they hold on to these religious convictions.
Scenario 1: Same Sex Weddings and Transgender Bathrooms
Perhaps the most prominent areas of conflict between faith and LGBTQ rights have been clashes over gay marriage as well as conflict over the acceptance of transgender access to the bathroom of their declared gender identity. The first issue has been debated and decided at many levels in the courts. The recent ruling of the U.S. Supreme Court (in a case of a Christian baker who refused to make a custom cake for a same-sex wedding reception and was fined by an administrative body for discrimination), while seen as rejecting the targeting by administrative authorities of a person based on his or her faith convictions, is not viewed as the definitive legal word on the subject.
At least twelve states have introduced laws allowing persons of faith to refuse certain services to LGBTQ persons or to require transgender persons to use the restroom of their birth gender. These legislators say their traditional beliefs about marriage and sexuality are under attack. They express the belief that they need laws to protect them from having to perform services on behalf of or accept the behavior of gay and transgender people. Opponents of such laws argue that refusal to provide services to all persons is simply discrimination under the guise of religion. They point to the long history of discrimination against the LGBTQ community in the work place, in religious communities, and in the denial of services afforded “straight” couples and individuals. Others argue that these laws favor one particular expression of faith and the state is exercising a religious bias against those of faith who hold different views of human sexuality. Opponents of the new laws say that all this legislation is a solution in search of a problem. It is the transgender person, especially of school age, who needs protection from harassment and violence.
Questions: (focus on the ethical issues involved).
- 1.Opponents of the above legislation see 2 major human rights issues: the withholding of services to LGBTQ persons and restroom accommodations for transgender persons; both of which are deemed discriminatory. To proponents of the legislation the issue is one of religious liberty and their individual rights to be protected by the state. What are the ethical or moral issues involved here? How do these positions impact the individual’s economic, basic human rights, and the freedom to exercise one’s religious beliefs?
- When perceived individual rights are in conflict is there a middle ground that can respect the rights of both sides? Or, if not, is there one right that takes precedence over the others?
- What role does the state play is such conflicts? Using your ethical stance regarding these issues, how might you vote as a legislator and how would you justify those votes?
Scenario 2: Religion in the Work Space and Lunchroom
Like many high tech firms, the marketing reps are located in square cubicles (about 8 X 8 or 64 square ft. of enclosed space). It is their private space, as they like to say. The cubicles are open on one side and are 4.5 feet high. Wanting to give each employee the feeling of having their own personal space, they have the freedom to put on their cubical walls personal items that interest them, i.e. pictures, toys, motivational writings, and yes, even religious verses, pictures and items of importance to them. The items are there for anyone to view so company policy does not permit offensive pictures, comments, or jokes.
Susan, a marketing rep, is a devout Catholic and on her walls are religious “things.” She goes to church on the way to work daily. She knows the owner is a Presbyterian and on occasion they mention to one another certain outreach work that each is involved with in their respective churches. These moments are not held around Susan’s work area but in other locations in the office facility. However, because she is always ready to speak with other employees about her church activities or talk about the religious items on her cubical wall, management has made it a point to tell her that such discussions and/or religious commentary are not permitted in her office area or during working hours. During break time or on her own time she was free to discuss what she wanted to. During Holy Week Susan was having lunch in the break room and innocently asked another employee, Tom, also a Catholic, if he was going to church on Good Friday. Tom, replied, “no,” saying he was going fishing with some friends. Susan, remarked to Tom that it was his Christian duty to go to Mass to honor the Crucifixion and death of Jesus Christ on this special day of Good Friday and to go fishing instead would result in committing a sin. There were other light hearted religious comments made between Susan and Tom and he soon left the break room.
Sitting in the break room also eating lunch and hearing all this talk about Easter, Good Friday and Jesus Christ was a Jewish employee, Joe. Joe did not appreciate all this open talk about church and Easter. When Tom left, Joe told Susan, in no uncertain terms, that he did not want to hear any conversation involving the Christian religion because he was a Jew and he had not talked about or pushed the Jewish Passover holiday on her or others. He finished by saying that her talk upset him and he now had an upset stomach and could not finish his lunch. Susan retorted that the conversation was not directed at him and if he was upset by it he should go elsewhere or not listen to their conversation. This heated dialogue took place in the presence of several other employees lunching in the same break room. Susan left in a huff while mumbling several offensive words towards Joe. Joe commented to the other employees that if she didn’t stop doing that he would report her to management.
Later in the afternoon, Susan called Joe on the interoffice phone line and gave him a piece of her mind concerning his behavior in the lunch room, especially because he had berated her in front of her peers. Joe was furious with Susan’s actions and phone call. He went to management and demanded that action be taken against her harassment of him being a Jew.
Susan was brought into the manager’s office and told to stop discussing religious issues in the work place and drop the matter between her and Joe.
Susan returned to her cubical and called Joe to sarcastically “thank” him for getting her in trouble with management. Joe got up from his desk and announced to all those present that he was being harassed and was quitting at this moment. The colorful language he used to make this announcement shocked the group. At this point the company’s work production was virtually at a standstill for the rest of the day.
One month later the company was informed by the State Labor Board that Joe was bringing a harassment law suit against the company.
Questions for Discussion:
- Is there an ethical issue in this case? If so, what is the main issue? Secondary issues? What is the rationale for your answer? Cite an ethical principle.
- Has one an ethical duty to object to comments that are offensive to a marginalized group; whether or not you are a member of said group? If so, what should you do? Or does one have an ethical duty to bear some degree of discomfort, even if the discussion/conversation offends you? If so, how much offense should one bear?
- Should businesses and other non-religious organizations allow the overt practice of faith in the workplace?
- Does it make any difference ethically or legally whether the business is publicly or privately owned?
- What would you have done if you were the manager of these employees?
- If you were the owner or head of an organization, what would be your policy for the expression of religious beliefs or practices in the workplace.
Scenario 3: Clothing, Personal Grooming, and the Right to Practice Religious Beliefs
A Muslim woman working as a hostess at a restaurant in Disneyland filed a discrimination complaint against the world-renowned California theme park, saying officials at the park violated the law when they told her she could not appear in front of customers while wearing a religious head scarf. She claimed they ordered her to either remove her hijab or agree to work where customers couldn’t see her at Storyteller’s Café at the resort’s Grand Californian Hotel & Spa. A Disney official stated that the theme parks and resorts are the stage and the costumed cast members are part of the show (Fox News, 8/20/10).
Question:
Explain how certain forms of dress and personal grooming based upon religious beliefs might raise ethical questions. For example, the wearing of a cross or crucifix, a yarmulke, a Sikh turban (or more difficult still the Sikh dagger required to be worn by all males). Your resolution?
Scenario 4: Corporations’ Religious Beliefs Versus Access to Medication The Law
The Affordable Care Act (ACA) mandates that health policies written under the act include full coverage for all methods of birth control (20 have been approved by the Food and Drug Administration). Two large businesses object to four methods—two types of IUDs and two types of emergency contraception, Plan B and Ella. These four methods block a fertilized egg from implanting in the uterus.
The Parties Involved
The first is a privately held Arts and Crafts supply company with 13,000 employees in its more than 600 arts and crafts stores. It’s owned by a trust managed by the Brown family, devout Christians who run the company based on Biblical principles. They close their stores on Sundays, start staff meetings with Bible readings, pay above minimum wage, and use a Christian based mediation practice to resolve employee disputes. The Browns contend that the ACA’s requirement that health insurance plans cover contraception will force them to choose between violating their religious beliefs or suffer huge financial penalties for violating the law. They don’t object to covering of contraception, only the emergency contraceptive pills Plan B and Ella and intrauterine devices (IUDs) which they believe are abortifacients. Penalties would total $475 million a year. The company is asking the court to find that it has the same religious freedom rights as a church or an individual.
The second is a privately held kitchen cabinetry manufacturer employing approximately 2,100 workers in seven locations. It is owned by a family of five Mennonites who object as a matter of conscience to facilitating contraception that may prevent the implantation of a human embryo in the womb. Penalties would be $35 million a year.
The Case
These two cases concern The Affordable Care Act’s “contraceptive mandate” – the requirement that businesses offering their employees health insurance must provide plans that cover all federally-approved contraception methods at no extra cost to their employees.
The two companies are owned by Christians who believe that some of these contraceptive methods are tantamount to abortion because they prevent a fertilized egg from implanting in the uterus. The owners seek an exemption to the contraceptive mandate under the Religious Freedom Restoration Act (RFRA), a statue that Congress passed almost unanimously in 1993. This statue, which is at the center of the case, says that the federal government cannot substantially burden someone’s exercise of religion without a compelling interest for doing so.(Many states have similar rules). These companies claim that RFRA shields them from the birth control mandate, because providing contraceptives to employees at no cost is not important enough to justify the violation of the owners’ religious rights.
The administration had already exempted “religious employers” such as churches from the contraceptive mandate, and provided religiously-affiliated nonprofit corporations with an “accommodation” that directs payments for objectionable procedures through their insurance issuer or administrator. The government argues that the religious beliefs of a for-profit corporation’s owners do not justify an exemption.
The Issue
• Corporations act on ethical and philosophical and moral views every day. They have free speech rights but can they practice an owner’s religion beliefs?
• Does religion trump the law? One may argue that the law does not trump religion in this case since there really is no “contraception mandate,” as companies can decline to offer insurance. Even if the contraception rule burdens companies or owners, this must be balanced against burdens placed on women who would have to pay for morning-after pills or IUDs. Critics of religious exemptions warn that challenges to other forms of health care could follow, from vaccines to do-not-resuscitate orders.
Questions
- What is your ethical position on this case? Discuss the ethical issues NOT the legal ones.
- Are we headed down a slippery slope or a minefield with the possibility of an array of exemptions from the law on the basis of religious freedom trumping individual rights?
- Given that a large percentage of the products sold by the Arts and Crafts company are made in China where abortion has been legal for many decades, is the company guilty of applying a double standard
- When does religious doctrine or belief supersede established science?
Closing Reflections
The “faith” part of the Faith at Work movement is highly diverse, comprising nearly all of the major religions, including Judaism, Christianity, Islam, Hinduism, Buddhism, and non-institutional forms of spirituality. – David W. Miller
7-7-14 Mel Witmer; revised David Quast and Jeff Myers 8/12/19
Case #3.1 - Gamesmanship or Sportsmanship
CASE #3.2 – RELIGIOUS FREEDOM VS. VIOLATION OF INDIVIDUAL RIGHTS
CASE #3.2 – RELIGIOUS FREEDOM VS. VIOLATION OF INDIVIDUAL RIGHTS
Introduction
Local communities, state governments, the Federal government, the Supreme Court, corporations, businesses, entertainers, chambers of commerce, religious organizations, and human rights groups are all engaged in debates around sexual orientation, gender identity, and sexual behavior. Legislatures across the country continue to wrestle with two central issues: (1) whether individuals or organizations should be required to provide services to lesbian, gay, bisexual, and transgender (LGBT) persons when doing so conflicts with their religious beliefs; and (2) whether transgender individuals should be allowed to use bathrooms that match their gender identity rather than their sex at birth.
Supporters of restrictions argue that being required to serve LGBT individuals or accept transgender bathroom use violates religious freedom. Opponents argue that such restrictions amount to unlawful discrimination and violations of individual rights.
Large corporations, including Home Depot, Toyota, Nissan, MGM Resorts, Tyson Foods, AT&T, IBM, and Levi Strauss, have opposed such measures. The NBA relocated the 2017 All-Star Game from Charlotte in protest of North Carolina’s legislation. Conversely, over 20 states have introduced bills supporting these measures, backed by church-affiliated groups and national Christian organizations. The issue escalated when the Federal government instructed states to protect transgender people’s access to bathrooms, locker rooms, and showers.
Proponents’ Position: Religious Freedom Under Siege
Supporters of these laws argue that people of faith are under pressure from cultural forces and the courts. At least 12 states have introduced bills allowing individuals to refuse services to LGBT people if doing so violates their religious beliefs, or requiring transgender individuals to use restrooms consistent with their sex at birth. They contend that traditional beliefs about marriage and sexuality are under attack, that religious freedom must be protected, and that privacy and safety—especially for women and children in bathrooms—are at risk.
Opponents’ Position: Denial of Services Equals Discrimination
Opponents argue that refusal of services based on sexual identity is discrimination, citing cases where:
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Employers refused insurance coverage for contraception
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Graduate students training as social workers declined to counsel gay clients.
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Pharmacies turned away women seeking birth control.
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Wedding service providers refused same-sex couples.
They argue that laws limiting LGBT rights are unnecessary: states with non-discrimination protections report no increase in sexual incidents in restrooms. For opponents, religion is being used not as a shield but as a tool to deny others their rights.
Recent Legislation and Current Statistics (2025)
Since 2013, legislatures have introduced hundreds of bills limiting LGBT rights. As of 2025, the ACLU reports that 575 anti-LBGTQ state bills have been introduced nationwide, with 54 already enacted into law. Over 867 bills specifically targeting transgender individuals have been filed this year alone, including 122 banning gender-affirming care and 77 restricting bathroom access.
Religious exemption laws are widespread: 28 states have Religious Freedom Restoration Act (RFRA) laws that may enable discriminatory practices, and 10 states explicitly allow healthcare providers to deny LGBTQ patients services on religious grounds.
As of 2025, 19 states enforce bathroom restrictions requiring transgender individuals to use facilities consistent with their sex assigned at birth—despite research showing no improvement in safety and higher rates of harassment.
State safety rankings reveal a sharp divide: 8 states earned ‘A’ grades for inclusive protections, while 13 states received failing ‘F’ grades due to discriminatory laws and elevated hate crimes. Surveys show that 38% of LGBTQ individuals have considered relocating to safer states.
Ethical Tension
Supporters claim such laws protect people of faith from being forced to act against conscience. Opponents argue they enable discrimination, harm vulnerable groups, and blur the line between religious liberty and equal protection under the law.
Questions for Discussion
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Opponents emphasize two human rights issues: denial of services to LGBT individuals and restrictions on transgender restroom access. Proponents emphasize the importance of religious liberty and personal rights. What are the ethical considerations when weighing religious freedom, human rights, and economic consequences?
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Can conflicts like this be resolved? If rights clash, does one take precedence over the others? Why?
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Based on your ethical position, how would you vote as a legislator on these issues?
Case #4 - Product Liability Issues
Case #4 - Product Liability Issues
Introduction
EcoFriendly Industries (“EFI”) is a multinational manufacturer of cleaning and sanitizing chemicals for the consumer market and also for industrial and commercial users. EFI has over 20,000 employees. EFI’s makes specialized chemicals for the food and beverage industries where they are applied to food processing and food and beverage handling equipment to help keep food safe from pathogens and to make facilities clean. EFI has positioned its business as an environmentally friendly provider of chemicals used to keep families and the food supply safe.
Latisha Smith has a PHD in microbiology. After school, she worked for the US Food and Drug Administration for 3 years before joining EFI. Ms. Smith has worked for EFI for a little more than 8 years. She worked her way up the ranks of the company and 12 months ago was named Vice President of Environmental Services for EFI. In this position Ms. Smith reports directly to the Chief Executive Officer for EFI and she is responsible for the company’s product safety group and its environmental sustainability group. Smith is the chair of the company’s Product Safety Committee that reviews all products for safety purposes before they are initially released into the market. She also heads the EFI Product Recovery team that deals with situations when there are problems with a product already in the field including product recalls. These two committees include people from manufacturing, distribution, product development and legal groups.
Shortly after Ms. Smith assumed her new position, the Product Safety Committee approved a new sanitizing chemical called SanClean for use in meat processing plants. SanClean includes new-patented technology that kills pathogens within seconds after contact and is both safe to humans and does not harm the environment. Following its introduction, sales of SanClean have been outstanding. Many customers are switching from the competitors’ sanitizers because of the eco-friendly profile of this product. The company’s margin on SanClean is also extremely good and when customers switch to SanClean they often also switch their purchases of all other cleaning and sanitizing chemical products because it is much easier to get their chemical supply from a single source.
One Monday morning Smith receives a report from the Plan Manager (who is a good friend of Smith) at EFI’s Omaha plant. It says that the Quality Assurance (“QA”) group is finding an unidentified bacterium in samples of SanClean that is coming from the Omaha plant. Omaha is one of three plants in the USA producing SanClean and it is by far the smallest of the three producing plants. However, the Omaha Plant is the sole supplier to EFI’s largest global customer, Big Beef Company. QA says that it recently implemented a new more robust testing protocol that EFI has been rolling out for some time now. QA has applied this test to multiple samples of SanClean and this bacterium is found in all the samples. Smith is quite disturbed by the report. She immediately directs all plants producing SanClean to use the new test protocol (if they haven’t already started using it) and to test not only current production but also to test historical retain samples of SanClean dating back to the beginning of its production. Because of the importance of SanClean to the company, Ms. Smith notifies the EFI Chief Executive Officer. She also calls a meeting of the Product Recovery Committee for 3 PM this afternoon. The company CEO tells Smith to keep her informed of any new information including the recommendation of the Product Recovery Committee.
At the Product Recovery Committee meeting the following information is shared:
The bacterium is only being found is samples coming from the Omaha plant. It is not clear why this is the case, but the suspicion is that the Omaha Plant has lax cleaning procedures that may have permitted the bacterium to grow in its production vats.
Testing from Omaha shows the presence of the same bacterium in samples dating back 12 months ago – from the first time SanClean was produced.
They have not yet identified the specific bacterium, but it is likely either a relatively benign bacterium that does not pose any danger to humans and does not affect the efficacy of SanClean or it is a very similar bacterium that can cause illness in humans and in the case of individuals with sensitive or compromised immune systems (such as the elderly, very young and cancer patients) could be life threatening. Testing to determine the exact bacterium must be done by an outside lab and should be completed within the next 72 hours.
The new test that discovered the bacterium was proposed over 18 months ago, but Smith put a hold on its introduction until she was convinced it was scientifically effective and not too costly. The test was only put in operation in the last 30 days.
The Omaha QA test results showing the presence of the bacterium were actually performed 10 days earlier but these results sat on the Plant Manager’s desk while he was on vacation.
As of this time, EFI has not heard from any customer complaining of any illness associated with any products treated with SanClean. However, EFI might not hear from a customer, unless the customer suspected an issue that involved EFI.
After SanClean is applied, customers are directed to apply a clean water rinse so it is possible that even if the bacterium is a human pathogen, the clean water rinse will remove the bacterium from contact with the food being produced.
If EFI did notify the Omaha Plant’s customers that use SanClean (including Big Beef Company), and recommend they cease using SanClean; EFI could supply customers with replacement SanClean from its other plants, but it would probably take 3 days to do so. During that time, the customers would have to shut down production.
Questions:
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What should the Product Safety Committee do? What should Ms. Smith do? As Chair of the Product Safety Committee, Ms. Smith’s recommendation will carry a lot of weight with the other members.
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Should EFI notify its customers of the situation? If so, when? From your ethical perspective, is delay a justifiable response in this case or is it ever justifiable when dealing with the food supply?
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If EFI decides to wait, how long should they wait?
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Should the delay in implementing the new QA test affect Ms. Smith’s recommendation? In reporting to the company CEO, is it okay for Ms. Smith to avoid mentioning the delay in implementing the new testing procedure? And to avoid mentioning the 10 day delay by the Plant Manager in communicating the initial problem at the Omaha Plant?
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How should the importance of this new product to the business and reputation of EFI affect the actions of EFI? Should the decision of EFI take into account the possibility of lawsuits against the company? If so, in what way?
Closing Reflections
Truth has no special time of its own. Its hours is now – always, and indeed then most truly when it seems most unsuitable to actual circumstances. – Albert Schweitzer
David Quast 8/11/19
Case #5 - Personal Relations in the Company Environment & With Company Peers
Case #5 - Personal Relations in the Company Environment & With Company Peers
Introduction
Workplace relationships can be complex, especially when professional boundaries become blurred with personal ones. When power differences are involved—such as between a manager and a subordinate—questions of fairness, career advancement, and harassment emerge. This case illustrates how professional respect and trust can be compromised when personal interests intersect with workplace boundaries.
Scenario: Kate’s Experience
Kate, a recent business graduate, joined Diverse Products in Boston and excelled in its competitive long-range planning department. She worked closely with her manager, John Larkin, and quickly earned the respect of her colleagues across the company.
Over time, John invited Kate to social outings that gradually moved from professional to personal. While Kate initially resisted, she occasionally accepted, including dinner and a symphony concert. John eventually expressed romantic interest, but Kate emphasized that their relationship should remain strictly professional.
John later implied that Kate’s promotion to manager might depend on her openness to a closer relationship. Despite Kate’s strong performance record and his earlier suggestions that she would supervise new hires, John announced that she and the new analysts would all report directly to him. Kate now faces a situation where her career trajectory and professional integrity feel compromised by her manager’s personal advances.
Questions for Discussion
- If you were in Kate’s position, how would you respond?
- Can Kate and John realistically maintain a normal and productive business relationship?
- What options does Kate have? Could this form the basis for a sexual harassment claim? What legal and ethical issues are raised?
- Should Kate have acted differently earlier in her interactions with John?
- Given the power imbalance, is it ever ethically proper for a manager to ask a subordinate on a date? If you were attracted to your boss, how would you handle such a situation, and why?
Closing Reflections
“Maintaining high standards of honesty and integrity in today’s business world takes an inner toughness and resolve to persevere, often under extreme pressure or even under the threat of losing your job.” — Fred A. Manske Jr.
“Doing nothing is doing something. Some of the worst decisions are the ones that were never made.” — Michael Josep
Case #6 - Resume & Work History Accuracy
Case #6 - Resume & Work History Accuracy
introduction
Resumes are often the first impression a potential employer has of a candidate. Exaggerations or omissions can lead to ethical dilemmas for both the applicant and the employer. This case examines how stretching the truth on a resume can lead to conflicts between personal ambition, professional integrity, and organizational trust.
Scenario 1: The Restless Resume
Mel, a section manager at a high-tech company in California, wanted to relocate to Massachusetts to be closer to his wife Pat’s family. Hearing that Modern Systems Corporation was expanding, he applied for a position. In his resume, Mel exaggerated the scope of some responsibilities and qualifications, though his official application form listed only accurate education and job titles.
Impressed by his interviews, Modern Systems offered him a job with a modest pay increase and support for moving expenses. Mel quickly proved himself to be bright, conscientious, and well-liked. Six months later, his performance review rated him well above average to excellent. After ten months, he was a candidate for promotion
While reviewing files, the Personnel Director, Ed, discovered discrepancies between Mel’s resume and his reference checks. Although Mel’s official application was accurate, the resume raised questions of honesty. A note on the application stated: “False statements on this application may subject the employee to immediate dismissal.” Ed called Mel in for a meeting, just as Mel expected to be offered the promotion.
Questions for Discussion
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What ethical, business, and personal issues are raised by Mel’s exaggerations?
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Should the company weigh Mel’s current performance against the misrepresentation?
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Does intent—desperation to move closer to family—affect the ethical evaluation?
Scenario 2: The Director’s Dilemma
In their meeting, Ed explained the discrepancies and outlined possible options:
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Ignore the resume and base decisions on Mel’s strong performance.
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Share the full information with the new supervisor and let him decide.
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Suggest Mel remain in his current role, deferring the promotion but keeping his job secure.
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Recommend termination for dishonesty.
Ed then asked Mel: “If you were in my position, what would you do?”
Questions for Discussion
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Are these the only options available? What others might exist?
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If you were Mel, how would you respond?
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Using a utilitarian approach, what harms and benefits flow from each option?
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If you were the employer, what would you decide, and on what ethical basis?
Closing Reflections
“There is no path to integrity; integrity is the path.” — Michael Dowd
“Intelligence is not enough. Intelligence plus character—that is the goal of true education.” — Martin Luther King, Jr.
“Character, in the long run, is the decisive factor in the life of an individual and of nations alike.” — Theodore Roosevelt
Case #7 - Cultural Conflict vs Improving Work, Safety & Living Standards
Case #7 - Cultural Conflict vs Improving Work, Safety & Living Standards
(This case is told in the first person. Names and locations have been changed, but the events are presented as originally reported.)
I worked for World Metals Corporation (WMETCO) in the United States and was assigned to manage one of the company’s mines in a South American country. After flying into the capital city, I traveled nearly ten hours by car—through dry riverbeds and mountain passes, with the driver navigating by the stars. By dawn, we reached the mining camp.
Looking down into the valley, I was struck by what I saw: about a hundred mud-brick huts with thatched roofs clinging to the mountainside. A dirt road ran through the village, lined with children and elderly women. Chickens, goats, and llamas wandered freely. Smoke rose from kerosene fires, and the silence was haunting.
These were the homes of the miners and their families—the people I was now responsible for.
Atop the next hill, I met the mine superintendent, a Spanish-descended engineer who had been running the mine for a year. He was proud of the operation: the mine was profitable, trucks brought in water from town, a company store and small school had been built, and a doctor visited monthly. Compared to when he arrived, living and working conditions were better.
But I was deeply troubled by the poverty and wanted further improvements.
Attempts at Change
Each morning, about 120 miners descended into the tunnels with kerosene lamps, picks, and shovels, working 500 feet underground. Their wives hauled the ore up in calfskin bags, then sorted it with their children. Pay was based on the ore weighed by engineers. The methods were primitive—unchanged for a century.
I began with safety: providing modern American lamps and battery packs. My intentions backfired. The next day, most miners didn’t show up—they had sold the lamps to a nearby Russian mine and spent the money on a three-day drinking binge. Safety improved for no one, and productivity was lost.
I then tried housing. We supplied aluminum sheets to replace leaky thatch roofs. At first, families were grateful. But when I returned a month later, the roofs were gone—sold as scrap. The women had used the money for food and clothing.
The company store revealed another issue: miners were deep in debt, much of it for coca leaves—a traditional stimulant used for endurance at high altitudes. To me, this was unacceptable; I halted the sale of coca. The miners went on strike. I offered to forgive debts if they returned to work. They refused unless Coca was reinstated. After a week, under pressure from local engineers who insisted I didn’t understand the working conditions, I gave in. Work resumed, debts grew, and coca use continued.
Clashes with the Industry
Daily operations also required “gifts” to customs officials and rail foremen to keep ore shipments moving. Official corporate policy forbade payoffs, but the head office expected results.
At my first Mining Association meeting, I faced local owners—hardened men who had prospered in tin and silver. They were outraged at my reforms: hiring doctors, paying higher wages, and “being too good to the Indians.” They accused me of disrupting practices that had endured for generations and stirring unrest among their workers. The meeting turned hostile until the chairman asked me to leave. I never returned.
In time, I withdrew. I left daily operations to local engineers, sent others to association meetings, and focused on reporting to New York. But I also abandoned efforts to improve miners’ conditions. Instead, I rationalized it as “benign neglect.”
Six months later, I was reassigned to New York. I remained uneasy. We had tried to promote social progress but were rejected by the very people we aimed to help. We alienated local business leaders. We insisted on ethical policies from afar, but on the ground, we were expected to “do what it takes.” Worst of all, we had made business decisions based on American values that, in this context, harmed profitability.
Questions for Discussion
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What personal issues did the narrator face in trying to reconcile personal values with the realities of managing in another culture?
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What business dilemmas arose when corporate policies clashed with local practices and market demands?
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What ethical conflicts emerged between cultural respect, worker welfare, and profitability?
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Should the narrator have respected local traditions, even when they conflicted with U.S. values?
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What lessons can be drawn about applying “universal” ethical standards across cultures?
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In light of Joseph Fletcher’s principle that “only love and reason really count when the chips are down,” how should a manager act when ethical, cultural, and business imperatives collide?
Closing Reflections
“Ethical values always imply standards of worth. They are the standards by which we measure the goodness of our lives.” – David B. Ingram & Jennifer A. Parks
Christian situation ethics has only one norm or principle or law (call it what you will) that is binding and unexceptionable, always good and right regardless of circumstance. That is: “love”—the agape of the summary commandment to love God and the neighbor … situation ethics … calls us to keep law in a subservient place, so that only love and reason really count when the chips are down. – Joseph Fletcher
